Privacy policy

Who we are

Care-Solo is operated by AJG Advisory Services Limited, a company registered in England and Wales under company number 17183813. Registered office: 9 West Street, Wilton, Salisbury, SP2 0DL. Contact for privacy and data protection: info@ajgadvisory.co.uk.

Our role

We are the controller for your account, membership and payment details, and for messages you send us. When you add information about your own clients, you decide what is stored and why. For that information you are the controller and we process it for you, to provide the service.

What we collect

• Account details: name, email address, password (stored securely, never readable by us) and, if you choose, Google sign-in.
• Profile details you add: phone, town, postcode, trading name, experience, photo, bank details for your invoices, and directory listing details.
• Records you add about your work: clients, visits, notes, contracts, invoices, expenses, mileage, risk assessments, consent forms and uploaded documents.
• Verification documents you upload, such as DBS, insurance and photo ID.
• Messages to support, the AI helper, consultant bookings, contact forms and directory enquiries.
• Membership and payment status. Card details are handled by Stripe and never stored by us.
• Basic page-visit information, such as which pages are viewed and where visitors came from.

Why we use it

• To provide your membership and the features you use (contract).
• To take payments and keep financial records (contract and legal obligation).
• To send service emails such as receipts, reminders and enquiries (contract).
• To keep the service secure and improve it (legitimate interests).

Health information about your clients is special category data. You must have a lawful basis and a condition for processing it, for example for the provision of health or social care. Only add what you need.

Who we share it with

• Lovable, which hosts the app, database, file storage and email sending.
• Stripe, which processes card payments and subscriptions.
• Google, if you choose to sign in with Google.
• An AI model provider, through Lovable's AI service, to answer questions in the AI helper and support chat. Please do not include client names or health details in those chats.

Some of these suppliers may process data outside the UK. Where they do, they rely on recognised safeguards such as UK adequacy regulations or standard contractual clauses.

We do not sell personal information. Public pages such as the carer directory and approved stories show only what you choose to publish.

How long we keep it

We keep your account data while your membership is active. After you close your account we delete or anonymise it, except where we must keep records for longer, such as financial records for tax purposes. You can ask us to delete your account at any time.

Your rights

You can ask to see, correct, delete or move your information, and you can object to or ask us to restrict how we use it. Email info@ajgadvisory.co.uk. If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and storage

We use essential browser storage to keep you signed in. We do not use advertising cookies.

Changes

We will update this page when our practices change and show the date at the top.